Guided diagnostic intake

Heating Help Assistant

Describe the symptom, collect the right model and error information, receive safe next steps, and arrange a callback without opening or adjusting equipment.

Call 647-699-2474

Messages may be processed by the Mazgan CRM Home Service Agent to provide the response and create a lead when contact details are supplied.

Technical service standards

Test before replacingControls, combustion, venting, condensate, water-side flow, and safeties are evaluated before a replacement recommendation.

OEM-correct repairsCorrect model-specific parts, gaskets, setup procedures, and startup testing are prioritized.

Documented findingsClear findings, repair scope, and approved pricing are reviewed before work proceeds.

Safety-led serviceGas, combustion, venting, electrical, and hydronic conditions are treated as one connected system.

Technical resources

Understand the system before approving the repair.

Use our knowledge hub for plain-language explanations of boiler lockouts, pressure problems, hydronic flow, combustion testing, condensate faults, OEM parts, and maintenance planning.

Browse technical guides Use heating help assistant

Boiler lockout diagnostics Boiler pressure problems Combustion analysis Expansion tank service Radiant floor heating Error-code guidance